Q: How do I get support on my product? A: You can go through to your nearest Lab88 outlet and get assisted by our Premium Service Team
Q:
What do I do if my product requires repairs? A: All Lab88 outlets are equipped to book your product in; from there it will then be sent it to the manufacturer for repairs
Q:
What is the Turnaround time on Repairs? A: Depending on product and type of repair required; some repairs have a lead time of 10 days
Q:
Can I purchase product online? A: Yes; we have a full e-retail site a wider variety than our retail outlets
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If I am situated outside of South Africa can I purchase products? A: Yes; dependant on the quantity required we will be able to fulfil on your order outside of South Africa
Q:
What credit cards are accepted in store? A: We only accept the following cards AMEX; Mastercard and Visa
Q:
What is your Out Of Box failure policy? A: All products that are found to be faulty need meet the following requirements
a. Be returned within 7 days of purchase
b. Product in its original condition
c. Original proof of purchase
d. Be in the original box with all of its contents
e. Fault needs to be verified before it can be considered.
Q: If I need buying advise who do I call? A: If you are unsure of a possible purchase please contact us on 0861 852288 or visit a branch near you and ask our friendly staff any question you may have
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How do I check the status of my repair? A: You can view our online repair tracker service to find the status of your repair or you can contact us on 0861852288 and press two for premium service.
Q:
What are the operating hours of your stores? A: The operating hours depend on the centre in which the store is located; please click on the branches tab for information on store operating hours
